Refund policy

Our 7-Day Happiness Guarantee (Return, Exchange, & Refund)

At ANiMEAL, we always strive to provide the best quality products and the highest levels of service to valued customers.

If you have changed your mind or unhappy with your purchase for any reason within 7 days of purchase, we're happy to help and make it right.

Please contact us via e-mail info@animeal.co, and we'll help with a return, exchange or refund. Please note that returned or exchange products must be unused and in their original packaging.

Please note that certain orders or items have special return conditions, require delivery back to our warehouse, and may be subject to re-delivery fees, including:

Macao and UK orders
Outlying Island orders (including Cheung Chau, Peng Chau and Lamma Island)
IATA Shipping Kennels

It Seems Like I’ve Received A Wrong / Defective Item, What Should I Do?

We are terribly sorry for sending you the wrong/defective items. Please contact us to issue an exchange or refund via E-mail info@animeal.co .

Are There Any Reasons Why A Product Cannot Be Exchanged, Returned Or Refunded?

We always try our best to return any purchase that you're not completely happy with, but there are a few circumstances which may prevent exchange, return or refund:

The product has been opened, consumed, or used.
The product is without its original packing materials (such as tags, box, packaging).
The product has been damaged by a pet or has animal hair or other signs of use.
The product is a perishable natural product and/or fresh food item.
The product was purchased more than 7 days ago.
Free sampling packs and individual products are not included. Please refer to the specific product details.

To help speed up the return process, we will request you to send us pictures/photos prior to return.

Will I Receive Money Back When I Do A Refund Of My Order?

Please be advised that the refund amount will be converted into store credit. It might take up to 10 working days for refunds to be shown on your store credit.